Terms and Conditions

The estimate is based on our visual inspection only, further damage &/or extra parts/sublets maybe required upon dismantle. We will contact the Owner/Agent to obtain authorisation to proceed with the extra repairs either verbally &/or in writing, when authorisation has been received the Owner/Agent agrees to pay the extra charges. The estimate is for impact damage only, it is an extra expense to fix stone chips & extra dents/imperfections, please notify Admin team if an extra quote is required.

Parts/Sublet &/or Materials prices are subject to suppliers invoice.

The Owner/Agent authorises us upon booking in of the vehicle to order any parts/sublets &/or materials necessary to carry out the said repairs(estimate).

Unless otherwise agreed in writing by Smash Attack, the Owner/Agent must pay the full cost of obtaining the goods.

During the repair process some or all of your data may be lost, please ensure that you have saved this data Prior to repairs. Eg:

• Music stored in on-board media systems
• GPS/ Map settings
• Files stored in on-board computers
• Contacts/phone numbers
• Driver pre-recorded settings for seats, mirrors, steering wheels etc

Tow-Ins: the Estimate will be prepared as soon as possible, the Owner/Agent has 2 business days after the Estimate has been received to notify Us to commence repairs or a pick up date for the vehicle,not more than 2 business days after notification has been received otherwise a storage fee of $20 per day (or part thereof) is applicable.

All goods accepted from the Owner/Agent are subject to the Disposal of Uncollected

Goods Act 1967. Under the Act, uncollected goods may be sold six months after the date on which they were ready for collection.

Whilst all care is taken while your vehicle is with Us we will not be liable for replacing(but not limited to):

• Glass breakage (from removal/refit)
• Batteries that may lose charge
• Mechanical/Electrical faults
• Consumables items eg: moulds/clips

We will contact you at Mid-Repair (when car goes from panel to paint) to inform you of the estimated completion date,please note that delays can occur, we will contact you as soon as possible to inform you (your patience is appreciated if this occurs).

All vehicles are locked up in the workshop every night (keys stored separately).

Collection calls will generally be made by 3pm on the day due out, please Contact Us earlier if required.

All amounts Owing (inc any additional/excess amounts) are payable upon collection.

Note: 1% fee payable on all credit card transactions

Storage fee of $20 per day (or part thereof) is applicable to vehicles not collected within 48hrs of completion.

Any amounts payable not paid by the due date will incur interest on that amount at the rate fixed under Section2 of the Penalty Interest Rates Act 1983 (VIC) & all costs associated with collecting the debt.

Quality Policy

OBJECTIVE
This policy establishes guidelines for providing services & commits to meeting Legislative, ISO 9001:2015 & Customer requirements. It provides a framework for setting & reviewing quality objectives.

SCOPE
This policy applies to all of Smash Attack’s Employees, Contractors & Sub-Contractors including their staff whilst performing work activities for the Company either on-site or off-site.

POLICY STATEMENT
We strive to supply our customers with products & services which meet & even exceed their expectations, by providing our customers with a repair that follows either manufacturer specifications (when available) or industry best practice & that are completed in a timely manner to get our customers back on the road Faster. Ensuring that quality is embedded within everything that we do. We strive for getting the job done right the first time, every time.

To achieve this Smash Attack will:

• Seek feedback from customers to understand their needs.
• Provide written procedures & instructions to ensure consistent systems of work.
• Provide information, instruction, training & supervision to duty holders, workers & contractors to ensure they are able to perform their duties.
• Measure & Monitor our suppliers to ensure the correct products are supplied in a timely manner.
• Ensure compliance with legislative requirements & current industry standards.
• Promote continual improvement at all levels.
• Ensure our quality objectives are consistent with this policy & are set for functions and/or processes that effect the conformity of our quality system & the enhancement of customer satisfaction. The objectives are to be relevant, measurable, communicated, monitored, reviewed (monthly) & updated when required.

RESPONSIBILITIES
Compliance, Monitoring & Review
Each department head is accountable for implementing this policy in their area.

Duty holders & workers are to:

• Follow all policies & procedures.
• Ensure Client satisfaction at all times.

Owners are responsible for:

• The provision & maintenance of all equipment used.
• Involvement in the development, promotion & implementation of quality policies & procedures.
• Training of duty holders & workers in the performance of their assigned tasks.
• The provision of resources to meet the business’s requirements.

The Compliance Manager is responsible for ensuring this policy:

• Aligns with relevant legislation, strategies & values.
• Is implemented & monitored i.e. the policy is followed, reflects the environment & emerging issues identified.
• Is reviewed to evaluate its continuing effectiveness eg. Achieving its purpose & remains relevant/current.
• Made available to all Interested parties on request & published on Company website

Reporting
Disciplinary action will be taken for breaching this policy &/or any of it’s associated procedures in accordance with the Disciplinary & Termination Policy.
Breaches of this policy should be reported to the Compliance Manager using the Incident Report form available on Server: Company>Health & Safety & Under First Aid Cabinet.

Records Management
Administration Manager must maintain all records relevant to administering this policy on the company server.