Choice of Repairer
Many car insurers won’t let you choose your own repairer unless you have chosen that option when taking out/renewing the policy – its important to read your insurers PDS to confirm if you have a choice.
Why is it important to have the choice about who repairs your car?
It’s in your Insurance company’s best interests to pressure you into using one of their preferred repairers to fix your car, the reason they do this is to reduce the cost of the repairs for them, in return for supplying more work to certain repairers. Only problem with that is it may not be the best outcome for you or your car.
Advantages of using a Repairer of your Choice
- Single contact point
- Repairs completed at a time that suits you
- Attention to detail
Issues with your insurer?
You can lodge a complaint with the Australian Financial Complaints Authority for the following:
- Insurance premiums that were incorrectly applied or calculated
- Information that wasn’t disclosed about a product or was misleading or incorrect
- Decisions your insurer has made, such as denial of a claim, the value of an assessed loss, or delays in making a decision
- If you gave instructions & they weren’t followed
- Privacy & Confidentiality breaches
- Where you dispute liability for a car accident or excess
We Repair All Make & Models Including
Client Reviews
Definitely recommend! I was super upset after a hit and run and they we're so helpful and fixed my car perfect! couldn't be happier!
Kaile Rose
Highly recommended!
Melissa Spink