Choice of Repairer

Professional Car Repairs and Maintenance

When you want quality work and excellent results in Slacks Creek, Smash Attack is the place to turn. Don’t drive a car that is unsightly and that may be unsafe. Schedule a quote today.

Many car insurers won’t let you choose your own repairer unless you have chosen that option when taking out/renewing the policy – its important to read your insurers PDS to confirm if you have a choice.

Why is it important to have the choice about who repairs your car?

It’s in your Insurance company’s best interests to pressure you into using one of their preferred repairers to fix your car, the reason they do this is to reduce the cost of the repairs for them, in return for supplying more work to certain repairers. Only problem with that is it may not be the best outcome for you or your car.

Advantages of using a Repairer of your Choice

Single contact point
Repairs completed at a time that suits you
Attention to detail

Issues with your insurer?

You can lodge a complaint with the Australian Financial Complaints Authority for the following:

Insurance premiums that were incorrectly applied or calculated
Information that wasn’t disclosed about a product or was misleading or incorrect
Decisions your insurer has made, such as denial of a claim, the value of an assessed loss, or delays in making a decision
If you gave instructions & they weren’t followed
Privacy & Confidentiality breaches
Where you dispute liability for a car accident or excess